Política de privacidad

Privacy Policy

Last Updated: June 10, 2026

At Syvek Knives, accessible from https://syvekknives.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Syvek Knives and how we use it.

We process your personal data in accordance with the European General Data Protection Regulation (GDPR) (EU) 2016/679 and the Spanish Organic Law on Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD 3/2018).

1. Data Controller

For the purpose of European data protection laws, the data controller responsible for your personal information is:

Company Name: Syvek Knives
NIF: ES-B54571328
Physical Address: Avenida Solidaridad 27, Logroño, LO 26003, Spain
Email Address: support@syvekknives.com
Phone Number: +34941238778

2. Legal Basis for Processing Personal Data

Under the GDPR, we rely on the following legal bases to process your personal data:

Performance of a Contract: When processing is necessary to fulfill an order, handle shipping, or provide customer support.
Consent: When you subscribe to our newsletter, accept promotional cookies, or opt-in to marketing materials. You can withdraw your consent at any time.
Legitimate Interest: To optimize our website experience, prevent fraud, secure our store, and analyze user behavior.
Compliance with Legal Obligations: To fulfill legal, tax, or accounting requirements applicable to businesses operating in Spain.

3. Information We Collect and How We Use It

When you visit or purchase from our store, we collect the following personal information:

Order Information: Name, billing address, shipping address, payment information (processed securely through third-party processors), email address, and phone number. This is required to process and ship your purchases.
Device Information: IP address, browser type, time zone, and information about how you interact with our website. This data is collected automatically through cookies and log files to ensure technical functionality and prevent security threats.
Communication Data: Any information you provide when you contact our support team via email or telephone.

4. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with tax laws), resolve disputes, and enforce our legal agreements and policies.

5. Sharing Your Personal Information

We do not sell your personal data. We only share your data with trusted third parties who help us run our store and fulfill your orders:

Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
Payment Gateways and Processors: Your payment details are encrypted and securely sent to payment processors to finalize transactions.
Shipping Providers: Your contact and delivery details are shared with delivery carriers to deliver your packages to Spain or elsewhere.
Legal Compliance: We may share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

6. International Data Transfers

Because our store utilizes Shopify, your personal information may be transferred outside of the European Economic Area (EEA), including to Canada and the United States. Shopify ensures these transfers are legally compliant under approved frameworks, such as Standard Contractual Clauses (SCCs), to guarantee your data is protected under equivalent European standards.

7. Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA) and Spain, you have specific data protection rights. You may exercise any of them by contacting us at support@syvekknives.com:

The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure (Right to be Forgotten): You have the right to request that we erase your personal data under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data.
The right to object to processing: You have the right to object to our processing of your personal data (e.g., for direct marketing purposes).
The right to data portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

You also have the right to lodge a complaint with a data protection authority regarding our collection and use of your personal data. In Spain, the competent supervisory authority is the Agencia Española de Protección de Datos (AEPD).

8. Cookies

Syvek Knives uses cookies to improve your browsing experience. Cookies track website functionality, preferences, and performance analytics. You can choose to disable cookies through your individual browser options or manage them via our cookie consent banner.